Privacy Policy | Neos Research

Effective Date: October 17, 2024

This Privacy Policy explains how Neos Research Labs Inc. (“Neos Research Labs,” "we," "us," or "our") collects, uses, and discloses information about you. This Privacy Policy applies when you use our website at www.neos.ai (the “Website”), engage with us on social media, or otherwise interact with us (collectively, the "Services").

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, providing additional notice (such as adding a statement to our homepage). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Collection of Information

We collect information that you provide directly to us, information we collect automatically when you interact with the Services, and information from other sources.

Information You Provide to Us

We collect information you provide directly to us when you interact with the Services, such as when you create an account, fill out a form, make a purchase, or otherwise communicate with us. The types of information we may collect include your name, email address, payment information, and any other information you choose to provide.

Information We Collect Automatically

When you interact with our Services, we automatically collect information about your device and usage of the Services, including:

Log Information: We collect log information about your use of the Services, including your IP address, web request, access times, pages viewed, and browser type.
Device Information: We collect information about the device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Usage Information: We collect information about your interactions with the Services, such as the features you use and the actions you take.

Information We Collect from Other Sources

We may also collect information about you from other sources, including public databases, marketing partners, and third parties.

Use of Information

We use the information we collect to:

Provide, maintain, and improve our Services;
Process transactions and fulfill orders;
Send you updates, security alerts, and support messages;
Communicate with you about products, services, offers, and promotions;
Monitor and analyze trends, usage, and activities related to our Services;
Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities;
Comply with legal obligations.

Sharing of Information

We do not sell your personal information. However, we may share information about you as follows or as otherwise described in this Privacy Policy:

Service Providers: We may share your information with vendors, consultants, and other service providers who need access to such information to perform services on our behalf.
Business Transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may share information about you to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements or policies; and to protect the rights, property, and safety of Neos Research Labs or others.
Aggregated or De-Identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

You can change your email notifications within your Neos account. While this allows you to stop many notification emails, we will still send some critical service emails.

Third-Party Analytics and Advertising

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information.

For more information about interest-based ads or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices or www.youronlinechoices.eu.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Account Information

You may update or correct information about you at any time by logging into your account or contacting us. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

If you have any questions about this Privacy Policy, please contact us at:
Neos Research Labs Inc.
Neos Labs Inc.
Email: privacy@neos.ai
This draft follows the original structure while replacing all mentions of Neos with Neos Research Labs Inc. and updating the website to neos.ai. Let me know if further changes are needed!